HRIS Solutions Lead - AI & HR Tools (Remote)

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Our HRIS team is growing and we're hiring an HRIS Solutions Lead - AI & HR Tools.  Reporting to the Global HRIS Leader, In this newly created role, you will have direct responsibility for leading the development and implementation of HR AI solutions throughout all HRIS applications, as well as management and support of user facing HRIS tools. This hands-on role is responsible for managing HRIS projects related to AI, HR Ticketing, and Oracle HCM Cloud from inception to completion, including project planning and management, stakeholder communication, risk management, quality assurance, documentation and reporting, and technology integration.

You will collaborate with cross-functional teams to integrate AI technologies into existing processes and drive innovation. This role will be responsible for implementing AI solutions specific to HR applications such as Oracle HCM Cloud, as well as integrating HR AI solutions with enterprise AI strategy.

The ideal candidate for this role has deep technical knowledge of AI/ML as well as strong leadership and communication skills. This role requires technical expertise in a variety of AI tools and solutions such as Oracle HCM (Knowledge Base, HR Helpdesk, Oracle Digital Assistant, AI Agents), WalkMe, MS Copilot, Azure AI, along with experience with integrating AI tools between these systems. Experience with developing Redwood/VBS applications is also beneficial as is strong experience working with Oracle HCM Cloud applications.

This position can be entirely virtual/remote/work from home and you can sit anywhere in the US or Canada. 

• Acts as key technical leader/subject matter expert for assigned HRIS projects.
• Oversee the support and extension of the HR Helpdesk tool to provide a seamless employee experience.
• Develop and implement HR AI strategies that align with business goals across Oracle HCM Cloud and other applications.
• Support projects and customizations within the Oracle HCM Cloud environment that enhance employee experience and ease of use.
• Oversee the design, development, and deployment of AI models and systems throughout HRIS applications.
• Collaborate with enterprise AI leadership to develop a seamless experience for user base/ensure the scalability and reliability of AI solutions.
• Collaborate with stakeholders to identify opportunities for AI-driven improvements.
• Communicate AI concepts and solutions to non-technical stakeholders.
• Stay updated with the latest AI trends and technologies.
• Ensure AI solutions meet quality standards and regulatory requirements.
• Implement best practices for AI model development and deployment
• Monitor and evaluate the performance of AI tools
• Ensure requirements, fixes, and testing processes are clearly documented and outlined; appropriate solutions are proposed, tested and implemented in a timely and cost-effective manner.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on time, within scope, and within budget.
• Partner effectively with HRIS teams to manage enhancements or system changes, produce solid documentation for all projects and ensure that the entire development cycle is documented from requirements to implementation. Ensure post go live support transitions are completed and ensure quality knowledge transfer.
• Responsible for ensuring all technical deliverables moving to production are tested, have proper signoff, and are technically sound.
• Oversee and enforce governance processes for HRIS and AI initiatives
• Coordinate across all functional/technical teams as needed to ensure production issue fixes or enhancements/projects are thoroughly tested and vetted across all impacted functions.
• This role will manage resources and operations across Gallagher global locations and time zones as required.

• Bachelor's degree or equivalent years of experience
• 4+ years’ experience working with HRIS and AI technologies
• Proven experience as a Project Manager working with HRIS and AI technologies
• Outstanding written and verbal communications; ability to communicate complex technical matters to all levels of leadership
• Ability to hold self and project resources accountable for deliverables
• Good judgment when addressing business requests, responding to inquiries, escalating matters, etc.
• Strong quantitative and analytical skills
• Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall).
• Excellent communication, leadership, and organizational skills.
• Ability to manage multiple projects simultaneously.
• Experience in risk management and quality assurance.
• Strong interpersonal skills and ability to work collaboratively with cross-functional teams.

 #LI-DK3
#LI-Remote

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.