Claims Service Assistant

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are looking for a Claims Service Assistant who will be responsible for providing comprehensive administrative support to facilitate account coordination and efficient claims processing.  The Claims Service Assistant will transmit claims documents, form letters, and other administrative documentation to relevant parties, ensuring timely and accurate communication. 

What a day will look like

• Set up and maintain client files, ensuring compliance with company service standards for claim handling.
• Transmit claims documents, form letters, and other administrative documentation to appropriate parties promptly and accurately.
• Review and manage email and mail, compose and type routine correspondence, and ensure effective communication with clients and internal teams.
• Process and print loss run reports, disseminating reports to the appropriate staff members for review and action.
• Create, maintain and run various departmental reports as required, providing insights and updates.
• Assist in coordinating claims processes, ensuring timely submission and follow-up on claims.
• Accurately enter and update claims information in relevant databases and systems.
• Undertake additional duties as assigned.

Skills and experience that will lead to success

• Computer proficiency with MS Office suite
• Ability to learn new systems and tools
• Ability to solve problems and think independently
• Strong written and verbal communication skills
• Ability to pay attention to detail while working under pressure
• Ability to organize, prioritize, monitor and control workflow, with close attention to deadlines
• Be energetic/have a sense of urgency

Required

• Experience with MS Office suite (Word, Excel, Outlook, Teams, PowerPoint)
• High School Diploma/GED

Preferred

• Two years of experience, preferably in an insurance environment.

Behaviors

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

#LI-JC1

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.