Senior Claims Consultant - Motor & Warranty

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Your Role

Due to new business, Gallagher Bassett are currently seeking a Senior Claims Consultant – Motor and Warranty to join our team in Brisbane. This role will be offered on permanent full-time basis with flexible hybrid working arrangements to be agreed.

The role will be working on Mechanical Warranty Insurance, Guaranteed Asset Protection Insurance, Loan Termination Insurance and Consumer Credit Insurance.

As the Senior Claims Consultant you will have exposure to all Motor and Warranty lines and you’ll be looking to solidify your career within our Global Brand.

You will add value to Gallagher Bassett across the following:

• Inbound calls and responding to general enquiries
• Manage a portfolio of Motor and Warranty claims end to end
• Complex claims and managing the full IDR process
• Interpret Motor and Warranty policy wordings and apply accurately
• Liaise with various third-party providers
• Settle claims within client service instructions, company guidelines and delegated authority
• Attend client meetings where applicable
• Achieve monthly KPI’s as designated by management
• Comply with legislation such as the General Insurance Code of Practice and other relevant legislation / regulations and policy requirements
• Resolve complaints in accordance with company guidelines
• Identify potential fraud/recovery indicators for claims where applicable
• Payment approval responsibilities
• Train and mentor claims consultants within the team
• Help with QA requirements including regular file audits of colleagues

We’re interested in hearing from people who possess:

• At least 5 years of Claims experience in Motor or Property claims
• Industry specific ANZIIF qualifications (desirable)
• Focused on customer / client outcomes
• Strong Negotiation skills
• Excellent customer service skills
• Excellent communication and interpersonal skills
• PC literate – Database and Microsoft Office
• Time management and organisational skills
• A team player that has the ability to coach and mentor fellow peers

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day-to-day basis you’ll experience the following:

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Birthday Leave
• Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and career development
• Service recognition awards
• Employee assistance program for yourself and immediate family members

A brief overview on GB

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance!

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.